Shipping Policy

Effective Date: April 15, 2025

FermaGlo Inc. is committed to delivering your fermented hair care products quickly and reliably. Please read below for details on our shipping methods, timelines, and procedures.

1. Order Processing

Processing Time: Orders are typically processed within 1–3 business days (excluding weekends and holidays) after your order is placed.

You’ll receive a confirmation email once your order is received and another notification when it has shipped.

2. Shipping Methods & Rates

We offer standard and expedited shipping options within the United States. Shipping rates are calculated at checkout based on the weight of your order and delivery location. Occasionally, we offer free shipping promotions. These will be clearly advertised on our website.

3. Delivery Time Estimates

Shipping Method Estimated Delivery Time

Standard Shipping 5–8 business days

Expedited Shipping 2–4 business days

Note: Delivery times may vary based on destination and carrier performance.

4. Order Tracking

Once your order has shipped, you’ll receive a shipping confirmation email with a tracking number. You can track your order status via the link provided or by logging into your account.

5. Shipping Providers

We partner with reliable carriers to ensure your products are shipped safely and efficiently.

6. Shipping Restrictions

We currently ship within the United States only.

We do not ship to P.O. Boxes or APO/FPO addresses at this time.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

Please contact us within 7 days of delivery at [email protected].

We may require photos and order details to assist with a claim.

We’ll work with you to replace or refund your order as needed.

8. Incorrect Shipping Information

Please ensure your shipping address is correct at checkout. FermaGlo Inc. is not responsible for orders shipped to incorrectly provided addresses.

9. Contact Us

If you have questions about your shipment, please reach out to:

FermaGlo Inc.

Email: [email protected]

Phone: 224-864-9010

Website: www.fermaglo.com